FAQ (Frequently Asked Questions)
Below are the most common questions about LLX Digital products and services.
1. Are your products subscription-based or one-time purchase?
We offer both options depending on the product:
Some products are available with a one-time lifetime license (unlimited use)
Some products are available under a monthly or annual subscription model
Each product page clearly specifies the license type before purchase.
2. Do you provide installation support?
Yes, we do.
We provide full installation guidance and support for all our products.
Our team assists with setup, configuration, and basic troubleshooting to ensure everything works correctly.
3. Is there any risk of account bans or restrictions?
Our tools are designed to follow platform guidelines as much as possible. However, since automation depends on third-party platforms (such as WhatsApp, Telegram, or Instagram), we cannot guarantee zero risk of restrictions or bans.
We recommend using automation tools responsibly and within platform policies.
For more details and usage guidelines, please refer to: Account ban and restriction
4. Do I get updates after purchase?
Yes.
Lifetime license users receive free updates permanently
Subscription users receive updates during their active subscription period
5. What platforms do you support?
Our products support various platforms including:
WhatsApp automation systems
Telegram bots and auto-reply tools
Instagram automation tools
Social media messaging systems
6. Can I use the software on multiple devices?
License usage depends on the product:
Some licenses are single-domain / single-server
Some licenses allow multiple installations
Enterprise solutions may support unlimited usage
Please check the product license details before purchase.
7. Do you offer refunds?
Due to the digital nature of our products, refunds are generally not available after delivery. However, if there is a technical issue that cannot be resolved, our support team will assist you.
8. How can I contact support?
You can contact us anytime via:
We usually respond within 24–48 hours.
9. Where can I learn more about usage and documentation?
You can visit our documentation and guides section for setup instructions, updates, and usage tutorials.
10. Can I request custom features or development?
Yes.
We offer custom software development and automation solutions based on business needs. Contact us for more details.